Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Shipping

Q: How does the Shipping Work?

A: Once we dispatch the product, you will receive an email notification about the Shipping Date and Tracking number.

Q: How can I track my order?

A: We will send the tracking number along with a link that allows you to track the status of your order. Making it easy for customers to track their package location during transit before it even gets to their doorstep 

Q: What if I don't receive the package?

A: Usually, it takes 7-14 days for you to receive the order. If you need to contact us, please don't hesitate. You can chat with us or email us at support@adom.me or support@genewus.com with your name and order number. This will help us to check the Delivery status and reply to you within 24hrs

Payments

Q: Can I have access to different forms of secure and trusted payment

A: Yes, we offer various secure and trusted payment methods, including express checkout options such as Shop Pay, Apple Pay, PayPal, Google Pay, and all major credit and debit cards (Visa, Mastercard, American Express, and more). All at your convenience, too.

Q: Can I still purchase the product even if I don't have a PayPal account?

A: Yes! For our customers' convenience, we have a lot of payment options you can choose from, including Shop Pay, PayPal Guest Checkout, and other secured payment-guaranteed  

Q: Is it Safe?

A: Yes, it is safe to rely on our secured payment checkout system.